Privacy Policy
How we collect, use, and protect your information
Our Commitment to Privacy
At Freetta, we take your privacy seriously. This policy describes how we collect, use, and protect your personal information across both our Public and Elite platforms. We comply with the Nigeria Data Protection Regulation (NDPR) and international privacy standards.
Two Platforms, One Privacy Standard
Whether you use Freetta Public or Freetta Elite, we apply the same rigorous privacy protections to your data. Elite connections receive additional confidentiality safeguards.
Information We Collect
Information You Provide:
- Account Information: Name, email, phone number, password
- Professional Information: Business details, qualifications, portfolio, services offered
- Verification Data: ID documents, professional certifications (for Elite verification)
- Communications: Messages with other users, support inquiries
- Payment Information: Processed securely by our payment partners
Information Automatically Collected:
- Usage Data: How you interact with our platform
- Device Information: IP address, browser type, operating system
- Location Data: General location based on IP
- Cookies: See our Cookie Policy for details
How We Use Your Information
We use your information to:
- Provide Services: Operate and maintain your account, process listings
- Match & Connect: Help clients find relevant professionals
- Verify Identity: Ensure platform integrity, especially for Elite
- Communicate: Send updates, respond to inquiries
- Improve: Analyze usage to enhance our platform
- Secure: Detect and prevent fraud or abuse
- Legal Compliance: Meet regulatory requirements
We never sell your personal information to third parties.
Public vs Elite Privacy
Public Platform
- Profile information is publicly visible
- Contact info shared when you connect
- Basic analytics collected
- You control what you share
Elite Platform
- Enhanced privacy protections
- NDAs required for introductions
- Limited profile visibility
- Concierge-mediated connections
When We Share Information
We may share your information in these limited circumstances:
- With Other Users: When you connect through our platform
- Service Providers: Trusted partners who help operate our platform
- Legal Requirements: When required by law or valid legal process
- Business Transfers: In case of merger or acquisition
- With Your Consent: When you explicitly agree
Data Security
We implement appropriate technical and organizational measures to protect your information:
- Encryption of data in transit and at rest
- Regular security assessments and audits
- Access controls and authentication
- Staff training on data protection
- Incident response procedures
While we take strong precautions, no online platform can guarantee 100% security.
Your Privacy Rights
Depending on your location, you may have the following rights:
- Access: Request a copy of your data
- Correction: Update inaccurate information
- Deletion: Request removal of your data
- Restriction: Limit how we use your data
- Portability: Receive your data in structured format
- Objection: Object to certain processing
To exercise these rights, contact us at privacy@freetta.com
Data Retention
We retain your information for as long as your account is active or as needed to provide services. We may retain certain information as required by law or for legitimate business purposes. When no longer needed, we securely delete or anonymize your data.
Children's Privacy
Our services are not directed to individuals under 18. We do not knowingly collect information from children. If you become aware that a child has provided us with personal information, please contact us.
International Data Transfers
Your information may be transferred to and processed in countries other than Nigeria. We ensure appropriate safeguards are in place to protect your information in accordance with this policy.
Changes to This Policy
We may update this privacy policy periodically. We will notify you of material changes by posting the updated policy and updating the "Last Updated" date. Your continued use constitutes acceptance of the revised policy.
Contact Us
For privacy-related inquiries:
- privacy@freetta.com
- +234 705 620 7701